Case Study:
Transforming Operations at De La Vies Restaurant
Client
De La Vies Restaurant
Location
Birmingham, United Kingdon
Industry
Hospitality, Steakhouse
Award
Best Steakhouse of the Year 2024
Overview
De La Vies Restaurant, an award-winning steakhouse, faced significant operational challenges despite their success. Known for its exceptional service and top-quality steaks, De La Vies operates across two levels, with two kitchens and a bar – making order management complex and time-consuming. Managing multiple tablets from different aggregators and manually entering orders into their ePOS system resulted in hours of lost productivity and potential errors.
Grub24’s all-in-one digital ordering solution provided the answer to De La Vies' inefficiency challenges, streamlining their operations and saving valuable time.
Challenges
faced
- Multi-Level Layout & Separated Kitchens:
Operating on two floors with separate kitchens and a bar meant orders needed to be carefully managed across multiple locations within the restaurant. - Aggregator Overload:
Staff used multiple tablets to handle orders from various delivery aggregators, which required manual data entry into their existing ePOS system, increasing the risk of errors and order delays. - Time-Intensive Order Management:
The manual entry process took hours each day, impacting staff productivity and increasing the likelihood of missed or incorrect orders.
Solution: Grub24’s Integrated Digital Ordering System
Grub24 implemented an end-to-end digital ordering solution for De La Vies that seamlessly integrates all order sources into one system. By connecting three ePOS terminals, two tablets, three kitchen printers, and kitchen display screens (KDS), Grub24 enabled the following key improvements:
Unified System for Aggregators: All aggregator orders are now automatically sent to Grub24’s system, eliminating the need for manual data entry.
Streamlined Kitchen Operations: Kitchen printers and KDS screens ensure orders are directed to the correct kitchen or bar, reducing confusion and enhancing communication.
Multi-Device Integration: With Grub24, De La Vies operates with a single system that connects across all devices, providing staff with real-time visibility and tracking of all orders.
Results
Grub24 provides digital ordering and ePOS solutions designed to streamline restaurant operations, improve order accuracy, and enhance customer satisfaction. From single-location eateries to complex multi-floor restaurants, Grub24 helps food businesses overcome operational challenges and focus on what matters most – delivering a great dining experience.
"We were struggling with order management and inefficiencies across the restaurant. Grub24’s solution streamlined everything, and we’ve seen an immediate improvement in our operations. We’re now able to focus on what we do best – providing great food and service."
— Nasim, Founder, De La Vies Restaurant
Key Takeaways
- Simplified Workflow: Grub24 provided an intuitive, unified platform, reducing the complexity of order management in multi-level, multi-kitchen environments.
- Time and Cost Savings: De La Vies saved hours of labour and significantly reduced the potential for costly errors.
- Scalable Solution: Grub24’s system supports future growth, providing the flexibility De La Vies needs to expand further.
About Grub24
Grub24 provides digital ordering and ePOS solutions designed to streamline restaurant operations, improve order accuracy, and enhance customer satisfaction. From single-location eateries to complex multi-floor restaurants, Grub24 helps food businesses overcome operational challenges and focus on what matters most – delivering a great dining experience.
